OPEX® MAIL MATRIX® AUTOMATES THE MAILROOM AT LIBERTY UNIVERSITY
By eliminating the time-consuming need to manually look up names on lists, Liberty University is saving approximately $120,000 annually and reducing the need for additional full-time staff members
Liberty University, located in Lynchburg, Virginia, has experienced significant expansion in the last few years. This rapid growth in campus size, student body, and faculty came with new challenges that needed to be addressed. Historically, sorting mail accounted for approximately 126 hours of staff overtime at the start of each semester dealing with a myriad of issues related to students returning to campus.
The population increase at this prestigious university made sorting inbound mail to staff and students a labor intensive and costly process. Additionally, the university found that for many students, the daily routine of checking their physical mailbox was not a priority. This meant that mail accumulated in their mailbox until the box was full.
THE AMOUNT OF ANNUAL SAVINGS FROM REDUCING THE NEED FOR ADDITIONAL FULL-TIME STAFF
NUMBER OVERTIME HOURS REDUCED
PIECES OF MAIL PER HOUR SORTED IN A SINGLE PASS
Liberty University is poised for future growth, as is their mail center. With the new notification system in place and the ability to add expansion modules to Mail Matrix, the team at Liberty are equipped to handle the additional volume of mail that will be generated by increases in student population for the foreseeable future.
RAPID GROWTH IN CAMPUS SIZE, STUDENT BODY, AND FACULTY
MAIL SORTING ACCOUNTED FOR APPROXIMATELY 126 HOURS OF STAFF OVERTIME
CHECKING PHYSICAL MAILBOXES WAS NOT A PRIORITY LEADING TO OVERFLOWING MAILBOXES
“THE MAIL MATRIX IMPROVED STAFF PRODUCTIVITY IMMEDIATELY BECAUSE THEY NO LONGER LOOK UP NAMES IN LISTS. THE UNIVERSITY IS SAVING ABOUT $120,000 EACH YEAR BY REDUCING THE NEED FOR ADDITIONAL FULL-TIME STAFF MEMBERS.”
-Bob BoyerAVP, Liberty University Postal Services
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