Critical Efficiency Improvements in Document Management
THE BACKGROUND
EXL, a global operations management and analytics company based in New York, provides mailroom and document services to companies primarily in the finance, accounting, and insurance markets. The company operates customer mail centers both on-site and in its own facilities where document imaging and document management are core activities.
KEY CHALLENGES
QUALITY AND RELIABILITY OF IMAGES
OVER 20,000 PAGES PER DAY
LABOR NEEDS
THE CHALLENGE
EXL was operating a mailroom on behalf of their client where staff received, prepped, and scanned documents on a conventional production class scanner. The facility processed between 6,000 and 6,500 documents per day, with each document containing 3.5 to 4 pages. The preparation process caused problems in terms of quality and productivity.
THE SOLUTION
KEY RESULTS
35%
LESS TIME NEEDED TO COMPLETE A DAY’S WORK
14
REDUCTION IN THE LABOR NEEDED
2500
ADDITIONAL DOCUMENTS PROCESSED PER DAY
THE FUTURE
EXL is so satisfied with the performance of OPEX equipment, they have made the Falcon scanner series the primary equipment used in all future contracts. They are able to show prospective clients the benefits of the solution at a live deployment and are looking to implement additional features of the platform in the future.
“ON AVERAGE PER SCANNER, WE REDUCED HEADCOUNT BY 2 TO 2.5 PEOPLE FROM OUR PRODUCTION STAFF. AFTER TWO MONTHS, WE WERE ABLE TO REDUCE OUR TOTAL HEADCOUNT BY CLOSE TO 14 PEOPLE.”
-Glen BakerVP, Life and Annuities, EXL
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