Critical Efficiency Improvements in Document Management
OPEX® Scanners Help EXL Conquer the Prep Process
“We eliminated receiving and prepping steps altogether. we also got much more robust reporting with OPEX® and OnBase®. we are now able to measure productivity and throughput for our resources, and we can detect any piece of mail in the system at any point in time.”
SAVP, Operations and Account Management, EXL
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LESS TIME NEEDED TO COMPLETE A DAY’S WORK
REDUCTION IN THE LABOUR NEEDED
ADDITIONAL DOCUMENTS PROCESSED PER DAY
EXL, a global operations management and analytics company based in New York, provides mailroom and document services to companies primarily in the finance, accounting, and insurance markets. The company operates customer mail centers both on-site and in its own facilities where document imaging and document management are core activities.
EXL was operating a mailroom on behalf of their client where staff received, prepped, and scanned documents on a conventional production class scanner. The facility processed between 6,000 and 6,500 documents per day, with each document containing 3.5 to 4 pages. The preparation process caused problems in terms of quality and productivity.
QUALITY AND RELIABILITY OF IMAGES
OVER 20,000 PAGES PER DAY
EXL is so satisfied with the performance of OPEX equipment, they have made the Falcon scanner series the primary equipment used in all future contracts. They are able to show prospective clients the benefits of the solution at a live deployment and are looking to implement additional features of the platform in the future.
“ON AVERAGE PER SCANNER, WE REDUCED HEADCOUNT BY 2 TO 2.5 PEOPLE FROM OUR PRODUCTION STAFF. AFTER TWO MONTHS, WE WERE ABLE TO REDUCE OUR TOTAL HEADCOUNT BY CLOSE TO 14 PEOPLE.”
-Glen BakerVP, Life and Annuities, EXL