Manually sorting and processing claims involves multiple steps for sequencing, verifying and adding barcode labels. Scanning smaller documents means taping them onto carrier sheets and inserting separator sheets to define transaction breaks. High-resolution film X-rays were handled by a separate scanning process which caused high labor costs and sacrificed speed.

While the opening, sorting and scanning operation was reliable, Dentegra knew that automation could help reduce labor and accelerate claim processing. The organization needed additional intelligence in its systems to accomplish that automation.