Leveraging Automation to Bring Efficiency to Complicated Payment Processes

The Arbor Day Foundation is a 501(c)(3) nonprofit conservation and education organization. It is the largest nonprofit membership organization dedicated to tree planting. The Foundation’s programs are supported by members, donors, and corporate sponsors that share the same vision of a healthier and greener world.

Arbor Day Foundation was experiencing significant variations in their daily mail volumes which was causing major problems in personnel management. The manual system for opening, categorizing and sorting incoming mail, extracting payment and donor information from the documents, and entering it into donor databases was labor-intensive, making it difficult to keep up with changing volumes.