OPEX® Installation
Prepare for the Installation of Your Unique Solution
When you choose OPEX, you choose a partner that’s here to help you succeed in all aspects of your operation. That’s why when you purchase your new document and mail automation system and software, the installation process is included at no additional cost and is typically completed in one to two days by our expert OPEX-employed team.
Implementing Your New System
Implementing a new system into your operations can be daunting, especially when there’s so much work to be done. OPEX is there from the very beginning of the process and after the installation of your new system to get your system up and running quickly and help keep your operations running smoothly.
What’s Included?
Installation Planning
Ensure your operations are running smoothly before the installation of your new system. Our team of OPEX professional services staff work with your team and local OPEX service manager to fully plan and implement your unique hardware and software solution based on our workflow analysis of your operations during the manufacturing period.
System Implementation
Workflow Integration
Increase your operational efficiency without adding more complicated workflows. OPEX systems integrate with your existing ECM software and remove the need for separate workstations and manual processes, streamlining your operations. Depending on the requirements of your downstream processes, OPEX may need to modify or create custom image and data output formats using additional CertainScan® Transform™ software
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Solutions to Meet Your Meet Your Evolving Business Needs
Field and Technical Support
Feel confident knowing you’ll have access to 24/7 customer technical and field support 365 days of the year with over 400+ OPEX certified service technicians across North America. Your operations are our top priority, that’s why we offer quick response time and full access to OPEX-supported hardware.
Professional Services
Make the most of your document imaging or mail handling operations with professional services offered by OPEX. Including pre-sale consultation, workflow analysis, installation, training, and technical support, we’re here from the very beginning of your journey to help you succeed and overcome the everyday challenges of document handling.
Training
Maximize your productivity with interactive operator and administrative training offered by our professional services and technical training teams. During the on-site delivery and installation of your hardware and software, we’ll train your staff to work on the systems and use preset jobs to best meet critical goals. We also offer access to ongoing classroom courses, training, service bulletins, and certifications to all of our customers to help them succeed.