RETURN MAIL PROCESSING DESIGNED TO CUT COSTS WITH LESS MANUAL LABOR
THE HIDDEN COST OF RETURNED MAIL
If you send any mail, you’re probably familiar with the burden of return mail, the mail that doesn’t reach its intended destination due to an error. Mailers in all industries face this challenge, with some mailers having thousands and thousands of return mail pieces undeliverable as addressed (UAA) that need to be reprocessed. But return mail is more than cumbersome. It has a huge cost that businesses and organizations pay each year. According to the USPS, returned mail costs the mailing industry, which the sender has to pay, an estimated $20 billion annually. Aside from paying postage, return mail can also come with fees plus the additional money you pay for manual labor to open and process return mail.
Key Challenges
Additional Labor Needed to Manually Process Return Mail
Intense Manual Processing, Data Clean-Up, and Database Search
High Postage and Labor Costs to Process Return Mail
OPEX® HAS THE SOLUTION FOR RETURN MAIL
OPEX® offers intelligent, automated scanning and mail opening solutions that require minimal labor and significantly helps reduce the cost of return mail while improving efficiency. Our FalconV+® RED™ scanner with integrated mail opening and extraction, powered by intelligent CertainScan® software, allows return mail to be processed as soon as it’s received, directly out of the envelope with no need to pre-sort.
Return Mail Process
EASILY AND EFFECTIVELY HANDLE RETURN MAIL WHILE SAVING MONEY
OPEX’s return mail solution automates the entire mail handling process from sorting to database searches. It combines multiple manual steps into one seamless workflow and requires minimal prep and labor. Clean return mail is loaded directly into the FalconV+ RED system and opened. The contents are scanned with the ability to perform full OCR (optical character recognition) using CertainScan software to match recipient information to the existing database to find a new address or correct errors.
SAVE TIME, LABOR, & MONEY
With the OPEX Falcon+ RED, the time and resources needed to process return mail are significantly reduced, as the system efficiently handles the opening and scanning of returned envelopes. By reducing the labor-intensive processes involved in mail handling, the system leads to reduced labor costs and improved productivity, offering one of the fastest ROIs on the market.
IMPROVED CUSTOMER SERVICE
Automating the processing of return mail frees up staff to focus on value-added tasks. This means that employees can dedicate more time and attention to customer service, resolving issues, and assisting clients, leading to improved overall customer satisfaction.
KEY RESULTS
SIGNIFICANTLY REDUCED NEED FOR MANUAL LABOR AND ADDITIONAL STAFF
CONSIDERABLE COST SAVINGS FROM LABOR AND PROCESSING TIME
70% OF MANUAL PROCESSES REMOVED WITH AUTOMATION
ENHANCED ADDRESS VERIFICATION & UPDATING
The OPEX Falcon+ RED assists with return mail causes by providing viable means of finding new addresses for clients. Ensuring accurate and up-to-date addresses is essential to prevent higher costs and fees resulting from NIXIE stickers or additional postage costs.
INCREASED PROFITABILITY
Lower overhead and operating costs by reducing the overall expense of return mail by being able to process UAA mail as it comes in. Automating return mail processing with the FalconV+ RED will help to delivery critical documents faster, including applications, forms, invoices, and remittance.
learn more about how OPEX’s return mail solution.
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