Get your digital
transformation up and running
with help from OPEX®.

automated warehouse systems


Technical Support

OPEX® offers comprehensive service and support for all incoming and scanning customers. With over 400 OPEX®-employed service technicians in North America with 24/7 customer support 365 days out of the year, your operations are always our top priority.

Support offerings include:

  • Factory-trained and safety-certified technical support representatives
  • Built-in escalation process to ensure all issues are handled accordingly
  • Techs are all OPEX® employees, no sub-contractors
  • Full access to all OPEX®-supported hardware/software
  • Quick response times

In addition to our dedicated technicians, every OPEX® service contract include 100% parts and all labor during contracted coverage hours.



OPEX® offers ongoing product courses and training to our incoming and scanning customers.

Technical training includes:

  • Classroom courses and hands-on product training lessons
  • Access to service manuals and service bulletins
  • Administered testing for factory-trained certification

For more information on our training schedule, please contact your account manager.



The OPEX® installation process is included at no additional charge and is typically completed in one or two days, depending on volume and type of equipment.

OPEX® factory-trained technicians deliver, unpack and assemble the equipment. All equipment and software is completely tested by the technician. The technician will also work with your staff to build jobs if necessary and performing some initial overview/user training.



The software to connect the power of your OPEX® scanner to the flexibility
and efficiency you need for your workflow.

CertainScan® software automates many traditional document preparation activities, including eliminating patch sheets, classifying documents, creating indexes, editing batches in-line, customizing output files, sorting documents both physically and virtually, and enhancing security – and much more.


Additional Professional Services

At OPEX®, we understand that no two businesses are the same. That’s why we offer a complementary mail study and/or a comprehensive workflow analysis to better understand your business challenges. For more information contact us.