Recent delays in mail systems have made efficient document processing more critical than ever. EXL Service discovered this firsthand.
Before becoming an OPEX® customer, EXL Service operated a mailroom on behalf of their client where staff received, prepped, and scanned documents on a conventional production class scanner. The facility processed thousands of documents per day. The required preparation process caused major quality and productivity problems.
The EXL story raises some interesting questions: Between mail delays, reduced staff sizes, and social distancing guidelines, how do you improve your document management process? Should you focus on the prep, the scanner, or both?
During this webinar, Jeff Geshay, OPEX Business Alliances Manager, interviews Arun Kumar, EXL VP Operations & Account Management, to discuss how they approached these challenges.
Original Broadcast Date: 9/10/2020